Accounting and Business Management Support Specialist

• Act as a subject-matter and platform expert for clients and accountants
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help accountants import their data into Pennylane to facilitate migration
• Receive and qualify accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer-facing help resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay structured customer feedback to the product teams
• Identify areas for improvement and lead improvement projects
• Collaborate with the company’s teams and departments
• Participate in Pennylane Academy and train on the product and company during the first three months

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administration and Accounting Management
• At least 3 years of experience in an accounting firm, ideally including at least three tax reporting periods
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Ability to work independently and solve problems autonomously
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly to users
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Commitment to staying up to date with product developments
• Must not require visa sponsorship; the company cannot hire outside Europe

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 25 days of paid leave
• The opportunity to improve your English with Busuu
• A monthly allowance for working from home or from a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• Offices just a few minutes from Saint-Lazare in Paris
• An inclusive, supportive work environment that fosters personal and professional growth