Senior Solutions Architect, LatAm

• Configure Trial Interactive enterprise software and solutions as part of the Technical Services team
• Work with Operations throughout the implementation cycle
• Design and document new configurations and solutions for Trial Interactive software
• Create and maintain User Requirements Specifications and Configuration Specifications for implementing customers
• Act as product configuration and domain expert in relevant sales cycles
• Demonstrate the product to prospects and existing customers
• Work with Sales on software configurations for demonstrations
• Respond to functional and technical elements of RFIs, RFPs, and RFQs
• Convey customer and prospect business requirements from Sales to Operations and Product teams
• Develop and script product and solution demonstrations
• Evangelize the Trial Interactive vision through demonstrations, webinars, seminars, conferences, and account-specific initiatives
• Participate in SOW reviews and vetting of new business opportunities
• Train and mentor junior team members, including Project Managers, Configuration Specialists, Business Development, and Support staff
• Create and maintain SOPs in accordance with QA and departmental guidelines
• Complete other appropriate tasks assigned by the manager or supervisor

• Minimum bachelor’s degree or its equivalent in years’ experience
• Minimum 5 years’ solutions consulting, software product configuration, or similar experience
• Minimum 5 years’ experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management
• Broad knowledge of current technology, tools and techniques for data and system integration
• Self-starter with excellent organization and time management skills
• Ability to build a deep understanding of a customer’s needs and guide them to a technical solution
• Fundamental understanding of SaaS and Cloud-based technology and business models
• Strong computer skills, including MS Office suite, especially MS Excel
• Comfort with sustained global business travel of up to 10%
• Strong interpersonal communication skills, internally and externally, especially with customers and sales-force
• Experience with GxP and software validation process and regulations
• Experience working with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0), and IdPs such as Okta
• Previous software development experience in backend technologies such as Python, Java, C#, Node.js, or PHP is desired but not mandatory
• Basic shell scripting and regular expressions for automating manual tasks
• 2+ years’ experience in B2B web applications, business-to-business, and mobile apps is a plus