Customer Care Manager – All Genders

• Coordinate communication between internal departments and customers
• Ensure a seamless and consistent customer experience
• Build and maintain long-term customer relationships through regular personal communication
• Identify individual customer needs
• Ensure the lasting satisfaction of companies and employees
• Proactively inform customers about new benefits, developments, and optimization opportunities
• Continuously expand the benefits offering
• Implement innovative bonus models

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service orientation and customer focus
• Empathy, assertiveness, and excellent communication skills
• Independent and solution-oriented approach to work
• Strong planning and coordination skills
• Fluent German and English, both written and spoken, with strong negotiation skills

• Flexible working hours
• Workation with extras: Up to 4 weeks of EU workation per year – including flights and accommodation when choosing the Munich location
• 30 days of annual leave
• Permanent employment contract
• Private supplementary health insurance
• Above-average salary compared with local standards
• Support with obtaining an NIE number and handling administrative procedures
• Professional development opportunities
• Modern office in Fuerteventura or remote work from the Canary Islands