Inbound/Outbound Caller

• Answer inbound calls from customers, clients, and business partners professionally and courteously
• Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
• Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
• Assist with order tracking, returns, exchanges, refunds, and account inquiries
• Support wholesale and retail order processing, including placing orders, verifying product availability, and entering order details
• Handle marketing and PR service inquiries and direct them to the appropriate team
• Manage email support for retail and wholesale customers, including order inquiries, confirmations, and post-purchase questions
• Provide accurate information about products, pricing, and shipping
• Document customer interactions and maintain up-to-date CRM records
• Resolve customer concerns or escalate complex issues to the appropriate department with clear documentation
• Meet or exceed response time, call quality, email reply speed, and customer satisfaction metrics

• Bachelor’s degree in Communications, Business, or related field is a plus, but equivalent hands-on experience or a standout portfolio is valued
• At least 2 years of customer service, call center, e-commerce, or client support experience is preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and conflict-resolution abilities
• Comfortable using CRM systems, order management platforms, and basic office software
• Ability to multitask and work efficiently in a fast-paced environment
• Willingness to work flexible schedules when required
• Experience supporting e-commerce platforms such as Shopify, WooCommerce, Amazon, or similar
• Familiarity with digital marketing, public relations, or client services is a plus
• Strong attention to detail and organizational skills
• Customer-first mindset with a positive and professional attitude
• Ability to build rapport with customers and clients while maintaining professionalism

• Equal opportunity employer
• Remote work arrangement
• Flexible schedules when required