Technical Operations Engineer

• Execute mobile device testing and certification
• Create, configure and maintain customer accounts and OEM tenant setups
• Complete provisioning activities and lifecycle updates for new and existing customers
• Process short, low-complexity customer service requests within agreed SLAs
• Follow operational checklists and runbooks to ensure accuracy and minimise rework
• Identify and flag issues, deviations or bottlenecks impacting operational performance
• Test and adopt automated workflows, scripts and GenAI tools
• Help test automation for ticket triage and automated summaries
• Provide feedback to Technical Operations and Process Optimisation teams
• Maintain and update operational documentation and Standard Operating Procedures
• Contribute to Knowledge Centred Support practices by capturing and sharing knowledge
• Manage operational requests using Zendesk and JIRA
• Complete customer requests accurately and within agreed SLAs
• Communicate updates with customers and internal teams
• Collaborate with Technical Operations, Technical Support and other teams to resolve issues and improve customer experience

• Experience in technical support, NOC, technical operations, device testing, provisioning or a similar environment
• Experience working in a high-volume, fast-paced and SLA-driven environment
• Experience using ticketing or service management tools such as Zendesk or JIRA
• Recent graduates or junior engineers with strong technical fundamentals and a willingness to learn are encouraged to apply
• Basic understanding of SaaS or cloud-based platforms
• Ability to follow technical instructions, runbooks and operational processes accurately
• Strong attention to detail and a disciplined approach to documentation
• Basic understanding of APIs
• Basic scripting knowledge in Bash and/or Python would be beneficial
• Understanding of mobile technologies and mobile device testing would be advantageous
• Familiarity with KCS or other documentation methodologies would be a plus
• Strong communication skills and a customer-focused approach
• Fluent English, both written and spoken
• Technician or Technologist certification
• Bachelor’s Degree or equivalent experience
• Flexibility when required, including occasional extended or weekend working

• Bonus scheme to share in our success
• Private medical insurance for you from day one
• Remote working arrangements to support your lifestyle
• An open holiday policy with no upper limit
• Support for volunteering and causes that matter to you
• Opportunities for professional development and career progression
• Exposure and interaction with global teams
• Commitment to diversity, equity, and inclusion
• Collaborative environment where your voice is valued and your wellbeing is prioritised
• Chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives