Lead Program Manager

• Lead a program of AI training data projects at scale
• Own program-level strategy and delivery across multiple projects and vendors
• Manage a cross-functional delivery team of PMs and Coordinators, including goals, capacity plans, coaching, and performance feedback
• Serve as the primary day-to-day executive contact for the client
• Run governance, planning, and QBR-style reviews; align scope, priorities, and change
• Co-own quality outcomes with the Manager of Quality, including guidelines, audits, acceptance criteria, and corrective actions
• Plan and secure rater/annotator capacity; optimize shifts, handoffs, automation, and tooling for high-volume targets
• Build and manage budgets, margins, and change orders
• Maintain program RAID; lead root-cause analyses and remediation; escalate high-impact items
• Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech
• Ensure policy adherence for data handling, privacy, and platform access
• Coordinate with Sales/Account, Quality, Operations, and Vendor Management to meet client and business goals