Site Reliability Engineer

• Own the day-to-day operation of a monitoring platform, including dashboards, monitors, log pipelines, APM instrumentation, synthetic tests, and Real User Monitoring
• Proactively analyze logs, error tracking, traces, and metrics to find failures, regressions, and anomalies; triage, reproduce, and drive issues to resolution
• Tune alert thresholds, monitor logic, and notification routing to reduce noise and false positives while ensuring customer-impacting issues reach the right people
• Instrument services with meaningful metrics, structured logs, and distributed traces
• Partner with engineers to improve code observability
• Write post-incident reviews, track remediation items, and feed lessons learned into monitors, runbooks, and system design
• Define, measure, and report service level indicators for key customer-facing services
• Improve reliability, scalability, and cost efficiency of cloud infrastructure, CI/CD pipelines, and release processes
• Automate repetitive operational work
• Maintain and improve runbooks, escalation paths, and operational documentation
• Partner with enterprise InfoSec to remediate cybersecurity risks, including SSL/TLS cleanup, security headers, and DNS configuration hygiene
• Track security findings from scans and audits through verified closure
• Collaborate with engineering, QA, product, and security teams to build reliability and observability into new features

• 3+ years of experience in site reliability engineering, DevOps, platform engineering, or a production-focused software engineering role
• Hands-on experience administering and building in platforms such as New Relic, Grafana, Splunk, or Dynatrace, including dashboards, monitors, log management, and APM
• Strong troubleshooting and root-cause analysis skills
• Working proficiency in at least one scripting or programming language such as Python, TypeScript/JavaScript, Go, or Bash
• Comfort reading application code to understand failures
• Experience operating services in AWS, GCP, or Azure
• Solid grasp of networking, containers, and Linux fundamentals
• Familiarity with infrastructure as code such as Terraform, CloudFormation, or Pulumi
• Familiarity with CI/CD tooling such as GitHub Actions
• Experience with on-call responsibilities, incident response, and post-incident review processes
• Clear written and verbal communication, including explaining reliability concerns and trade-offs to non-technical stakeholders

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
• Profit Sharing and Results Participation (PLR)
• Life insurance
• Continuous learning platform (CI&T University)
• Discount club
• Free online platform dedicated to physical, mental, and overall well-being
• Pregnancy and responsible parenting course
• Partnerships with online learning platforms
• Language learning platform
• Inclusion support and accommodations during the selection process
• Dedicated Health and Well-being team, inclusion specialists, and affinity groups