Customer Support

• You support our customers via Intercom in writing, with a friendly and solution-oriented approach
• You document inquiries in Linear and work closely with our Product and Engineering teams
• You test new features and actively help improve our Knowledge Base and AI features
• You share customer support feedback and help make FunnelCockpit even better
• You contribute your own ideas and work independently

• You already have experience in customer service, ideally in a digital environment (e.g., SaaS, e-commerce, or IT support)
• You speak fluent German and English – English is required for communication with our international Engineering team
• You have a good technical understanding and are comfortable learning new tools
• You are solution-first, courteous, and focused on finding solutions
• You work reliably, systematically, and independently from your home office
• Nice to have: Experience with other marketing tools or landing page/funnel builders
• Nice to have: Exposure to SEO and performance marketing (e.g., Facebook Ads, Google Ads)

• Flexible working hours, with core hours between 9:00 a.m. and 6:00 p.m.
• Short, intensive onboarding with a personal mentor by your side
• Open communication, flat hierarchies, and a genuine informal culture
• A fully equipped workstation: We provide you with a laptop and additional equipment as needed
• The opportunity to work from a co-working space
• A flexible, tax-free benefit allowance
• The opportunity to actively contribute to new and exciting topics – from feature testing to helping shape our Knowledge Base and AI features
• A great team – we regularly host team events and are already looking forward to your ideas