Supervisor – Operations

• Manage the day-to-day operations of a travel consultant team
• Manage KPIs, workload, support, coaching, and team development
• Meet performance targets and provide feedback to the operations manager
• Use performance data to maximize team effectiveness and efficiency
• Improve internal and external customer satisfaction
• Handle client reservations
• Manage customer complaints and general queries
• Control team workload
• Participate in HR processes including planning, evaluation, coaching, and appraisal
• Assist with hiring and onboarding new employees
• Use BCD Travel tools and systems to coach and support Travel Consultants
• Advise customers according to client travel policies
• Maintain knowledge of necessary regulations
• Support BCD Travel and client-driven initiatives
• Anticipate and help address challenges for consultants
• Review GDS queues daily for quality control

• Corporate travel management industry work experience
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills on GDS Amadeus
• People management experience will be an advantage
• Strong verbal and written communication skills in English and German (preferred) or English and French or English only
• Ability to handle multiple priorities simultaneously
• Able to work flexible hours independently, exercising discretion and judgment
• Excellent professional customer service and problem resolution skills
• Strong problem-solving and/or critical-thinking skills

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• Mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Inclusive work environment where diversity is celebrated
• Reasonable and necessary accommodations