Software Engineer, L3 Support – .NET

• Diagnose, resolve, and prevent production issues affecting Aras Innovator customers
• Investigate complex issues and identify root causes across the application stack
• Drive escalated customer issues through analysis, fix development, testing, and deployment
• Develop enhancements and product improvements for customer-reported issues
• Evaluate technical approaches and work with product teams to refine solutions
• Support customer upgrades and adapt existing functionality to newer product versions
• Balance incoming escalations with planned improvement work
• Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices
• Use troubleshooting and profiling tools to diagnose performance and stability issues
• Improve CI/CD and DevOps practices
• Enhance platform reliability, scalability, performance, and security
• Share knowledge and improve support and engineering practices

• 3+ years of commercial software development experience with .NET in production
• Strong knowledge of C#/.NET and OOP principles
• Experience with MS SQL Server and strong T-SQL
• Experience using troubleshooting, diagnostic, and profiling tools
• Good knowledge of JavaScript/TypeScript
• Familiarity with REST APIs and HTTP-based standards such as OData
• Proficiency with Git or another distributed version control system
• Experience working in Agile or Kanban development environments
• Intermediate+ or higher English proficiency, spoken and written
• Ability to troubleshoot unfamiliar, ambiguous, or business-critical issues
• Ability to explain technical issues clearly to engineering teams and non-technical stakeholders
• Experience with large enterprise systems and legacy environments
• Experience with client-side development
• Direct experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm

• Remote work
• Full-time employment
• Opportunities to work with AI-native, low-code PLM solutions
• Opportunities to collaborate with innovative industries and global manufacturers