Senior Infrastructure Engineer, L3 – VDI

• Own the golden image and machine catalog lifecycle, including building, patching, testing, releasing, and clean rollback
• Troubleshoot session, profile, and application delivery problems end to end, including logon duration, profile containers, printing, peripherals, and protocol performance
• Manage platform access layers, including gateways, brokers, certificates, and MFA integration
• Serve as technical lead during VDI-impacting incidents and coordinate with clients, internal teams, and vendors
• Right-size host pools and delivery groups using session and resource data
• Manage autoscale, power management, and cloud consumption
• Automate image builds, catalog updates, and health checks using scripting and platform APIs
• Write formal root cause analyses and execute changes through structured change management
• Maintain documentation of baselines, images, and tuning decisions
• Lead technical delivery of VDI projects, including scoping, estimation, design, migration, and implementation
• Provide client stakeholders with status reporting and best-practice guidance
• Mentor junior engineers and collaborate with infrastructure, network, and service desk teams

• 12+ years in infrastructure engineering
• At least 3 years focused on VDI or end-user computing platforms
• Must be fluent in English
• Hands-on ownership of at least one enterprise VDI platform at depth: Citrix Virtual Apps and Desktops or DaaS, Azure Virtual Desktop, or Omnissa Horizon
• Working familiarity with the other two VDI platforms
• Strong Windows Server and Windows client administration, including Group Policy, Intune, and profile management
• Working knowledge of compute, storage, and networking layers beneath VDI, including VMware vSphere or Azure, shared storage, load balancing, DNS, and certificates
• Automation ability using AI tooling, PowerShell or equivalent scripting, and platform APIs
• Experience writing formal root cause analyses and working within a structured change management process
• Clear client-facing communication and ability to work independently across multiple client environments
• Prior MSP or other multi-client experience ideally supporting several customer environments simultaneously
• Associate's or bachelor's degree in information technology or related field, or equivalent hands-on experience
• Preferred: Citrix, Microsoft (AZ-140), Omnissa VDI, or comparable virtualization certification
• Preferred: application layering or packaging and GPU-backed or graphics-intensive workload experience
• Preferred: VDI monitoring and analytics tools such as Citrix Director, ControlUp, or Azure Monitor

• Remote position / work from home
• Opportunity to work with a global network operations center
• Mentorship and collaboration with infrastructure, network, and service desk teams