Call Center Representative – Healthcare Scheduling, Patient Support

• Schedule patient appointments accurately and efficiently
• Handle appointment reschedules and cancellations
• Assist patients with medication refill requests
• Perform appointment and case status checks
• Conduct outbound callback communications to patients who requested follow-up assistance
• Maintain professionalism and empathy during patient interactions
• Document interactions clearly and accurately within internal systems
• Follow established workflows, scripts, and compliance procedures
• Meet productivity, attendance, and quality expectations in a high-volume environment
• Support patients across the United States through inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support
• Complete a mandatory 4-week training program before joining the live production queue

• Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment
• Strong English communication skills, both written and verbal
• Comfortable handling high call volumes and multitasking
• Strong organizational skills and attention to detail
• Ability to work independently in a fully remote environment
• Professional and customer-focused communication style
• Reliable attendance and schedule adherence
• Laptop
• External monitor
• Noise-cancelling headset
• LAN cable
• LAN adapter (if required for device compatibility)
• Intel Core i5 Processor – 12th Generation minimum
• 16GB RAM minimum
• 256GB SSD minimum
• Minimum internet speed: 100 Mbps
• Wired internet connection preferred
• Stable and reliable electricity required
• Backup power solution required and non-negotiable
• Backup internet solution required and non-negotiable
• Successful completion of a mandatory 4-week training program
• Successful completion of a live call evaluation/exam during training
• Government-issued ID
• Proof of residence
• Local tax documentation required in their country

• Candidates qualified and selected will receive a stipend to purchase required equipment before starting training
• Additional training details, including schedule and compensation information, will be shared during the recruitment process