Collections Officer

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Negotiate payment arrangements and follow up consistently on payment commitments
• Maintain accurate records and next steps
• Work toward daily and weekly collections targets and KPIs

• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts
• Experience handling U.S. customers/accounts is strongly preferred
• Strong spoken and written English
• Comfortable with high-volume outbound calls
• Clear, direct, and concise communicator
• Firm, persistent, and professional
• Strong follow-through and accountability
• Comfortable working with targets and performance metrics
• Collections experience must involve actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio
• Primary experience must not be limited to Accounts Receivable, Billing, Credit Analysis, Credit Control, Accounting, clerical, reconciliation, or data-entry duties

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise
• LATAM-based candidates only
• Fully remote