Client Services Vet Nurse

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes
• Provide leave coverage across the Client Services Team for the casual role

• Certificate IV in Veterinary Nursing
• Minimum of 4 years' veterinary nursing experience
• Clinical confidence and passion for exceptional customer service
• Experience working in a fast-paced environment and remaining calm under pressure
• Confidence making accurate and timely telephone triage decisions
• Experience using RxWorks
• Excellent attention to detail
• Ability to follow detailed processes and procedures
• Ability to work independently while remaining connected and engaged with a remote team
• Strong communication skills
• Broad availability, including Saturdays, for the casual role
• Reliable internet connection, ergonomic workstation, and quiet workspace

• Work from home with equipment provided
• North Ryde Support Office available for Sydney-based team members
• Structured training and ongoing support
• Supportive team of experienced Vet Nurses
• Opportunity to use clinical knowledge in a rewarding way
• Work with one of Australia's leading veterinary care networks