Bilingual Leasing and Administrative VA

• Manage approximately 50–70 rental inquiries per day from Zillow, Apartments.com, HotPads, and other rental listing platforms
• Respond promptly to rental inquiries via phone and email
• Ensure every lead receives timely follow-up
• Screen and qualify prospective tenants according to company leasing requirements
• Gather necessary information before scheduling showings
• Identify qualified applicants and move them through the leasing process
• Provide professional guidance throughout the inquiry process
• Schedule and coordinate property showings using TidyCal, Calendly, or similar platforms
• Confirm appointments and coordinate scheduling to maximize showing efficiency
• Maintain an organized leasing calendar
• Conduct proactive follow-up campaigns through phone calls, text messages, and email reminders
• Reduce missed appointments and no-shows
• Maintain accurate leasing records in AppFolio
• Update applicant information and leasing activities
• Support accurate reporting and leasing documentation
• Evaluate leasing workflows and identify bottlenecks
• Recommend process enhancements
• Use Zapier and AI solutions to automate repetitive tasks
• Help build scalable systems that improve operational efficiency

• C1 English level required; speaking strictly in English during the entire shift
• Fluent Spanish required
• Native or fully bilingual fluency in English and Spanish, written and spoken
• Hands-on experience using AppFolio required
• Experience coordinating appointments using TidyCal, Calendly, or similar scheduling platforms
• Experience using automation tools such as Zapier
• Excellent customer service and communication skills
• Professional phone presence
• Strong written communication and email etiquette
• Highly organized with exceptional attention to detail
• Ability to work independently with minimal supervision
• Comfortable managing a fast-paced workload
• Preferred: previous experience in property management, residential leasing, or real estate administration
• Preferred: experience improving workflows through automation
• Preferred: familiarity with AI productivity tools
• Preferred: experience managing high-volume lead pipelines
• Must provide a resume and a 30–90 second English audio or video recording
• Must provide a publicly accessible recording link without login
• Must upload a screenshot of an internet speed test result
• Must be available Monday to Friday, 8:30 AM–2:30 PM EST

• Potential to transition to a full-time role
• Growth opportunity within a rapidly growing property management company
• High-impact position improving leasing operations and customer experience
• Technology-focused environment using modern property management software, automation tools, and AI solutions
• Long-term career potential
• Remote professional network