CX Named Account Manager

• Own the sales narrative and drive results with customers and prospects through channel partners
• Protect the core voice business while expanding into AI, Cloud, and Orchestration territories
• Act as primary business consultant to customer C-suite executives
• Lead discussions on TCO, ROI, and commercial justification for complex migrations
• Develop transition strategies for customers migrating from legacy environments
• Build modernization roadmaps while ensuring compliance with financial security standards
• Evangelize autonomous Agentic AI for complex workflows including loan processing, fraud detection, and wealth advisory
• Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
• Lead business discovery for large-scale CCaaS solutions across voice and digital channels
• Partner with engineering on product demonstrations and proofs of concept
• Maintain expert knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation

• 5+ years of successful CCaaS/CX/UCaaS sales experience
• Strong preference for experience selling through channel partners
• Proven history managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
• Exceptional communication, presentation, and whiteboarding skills
• Ability to lead strategic, value-focused discussions with C-level audiences
• Demonstrated history of hitting and exceeding sales targets and growing global accounts
• Ability to travel as required to achieve sales plans
• Bachelor degree or equivalent experience
• Master Degree is preferred

• Equal Opportunity employer committed to equality
• Support for employee growth and contributions
• Ability to use a virtual home office arrangement