Cash Applications Specialist – BPO

• Maintain accurate and up-to-date customer Accounts Receivable balances, including payment and credit applications
• Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
• Post and apply customer payments and update information in daily bank report spreadsheets
• Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
• Follow up on failed payments when necessary
• Monitor email and Zendesk tickets and respond to customer inquiries
• Provide customers with requested banking information in accordance with established procedures
• Assist with the overall Collections process, including ad hoc requests
• Review AR aging reports and investigate unapplied credits
• Maintain detailed records of unapplied funds and investigate outstanding or aged balances
• Collaborate with internal teams to resolve payment and account-related issues
• Ensure that all financial and customer information is handled accurately and in a timely manner

• Bachelor's degree in Accounting, Finance, Business, or a related field
• 1–3 years of experience in cash applications, accounts receivable, or a similar finance-related role
• Strong analytical and problem-solving skills
• Excellent verbal and written English communication skills
• Upper-Intermediate level of English
• Strong knowledge of MS Excel, PowerPoint, and Word
• Ability to communicate effectively with clients and internal teams
• Strong attention to detail and accuracy when working with financial data
• Comfortable working with multiple systems and handling several tasks simultaneously
• Proactive approach and willingness to learn new tools and processes
• Experience working in a Software as a Service (SaaS) environment preferred
• Experience with Intacct preferred
• Familiarity with payment platforms such as Stripe, Paya, or Braintree preferred
• Experience with Zendesk or other customer support/ticketing systems preferred
• Familiarity with Salesforce preferred
• Understanding of Accounts Receivable and Collections processes preferred
• Previous experience working with banking or payment-related information preferred

• Equal opportunities in recruitment, career development, and leadership
• International work environment
• Career development opportunities
• Talent team discussion about career goals and company culture
• Technical and customer interview process
• Opportunity to develop expertise in finance, technology, and client support