Bilingual Collections Specialist, MEX, COL

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations
• Complete every stage of the hiring process: resume and prescreen questionnaire review, one-way video interview, live interview, and final interview

• Previous BPO collections experience is required
• Third-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and objection-handling abilities
• Goal-oriented mindset with the ability to meet performance targets
• Previous remote/work-from-home experience preferred
• Must be permanently based in Mexico or Colombia
• Must meet all technical requirements listed above
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• i5 processor and up
• Dual monitors
• Webcam
• Headset with mic
• Fibre internet with a wired connection
• Backup power solution
• Microsoft Teams / Office 365
• All resumes must be submitted in English
• Applicants must be physically located in Mexico or Colombia

• Plus performance-based commission opportunities
• Uncapped commission structure
• Growth and advancement opportunities
• Supportive, performance-driven team culture
• Ongoing training and coaching
• Remote work opportunity within Mexico and Colombia
• Competitive weekly compensation in USD