Technical Account Manager, Hebrew-Speaking

• Serve as primary technical contact and augment customer support teams in EMEA
• Onboard new customers to CrowdStrike platforms
• Conduct proactive periodic health checks and product training
• Develop and share best practices
• Advocate for customers with internal stakeholders and ensure feedback is documented and assessed
• Engage with customers from SOC front lines to the C-suite
• Research technical issues and provide recommendations and action plans
• Escalate issues to management when appropriate
• Lead overall resolution of escalated cases and cross-functional groups as needed
• Leverage internal technical expertise, development engineers, knowledge base, and tools to solve customer issues
• Create knowledge base content
• Participate in technical communications to share best practices and learn about new technologies and security applications
• Identify renewal risk and collaborate with internal teams to support successful renewals
• Support sales teams in identifying account expansion opportunities
• Drive support cases toward timely resolution

• Bachelor’s Degree or equivalent experience
• Native or Fluent in English and Hebrew
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer success
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Bachelor’s Degree in Computer Science or equivalent (bonus)
• CISSP or ITIL Certification (bonus)
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation (bonus)
• Deep expertise in Linux and Mac platforms (bonus)

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Comprehensive benefits package including medical and dental insurance, access to Modern Health wellbeing resources, life and disability coverage
• Additional bonus/commission pay eligibility