Customer Service Coordinator – Order Administration

• Answer inbound calls, around 15–20 a day, about order status, product availability, deliveries and account questions
• Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts
• Enter manual orders from phone, email and order forms
• Check order details and clarify unclear information with customers
• Follow up on payments from an approved call list
• Record every payment-follow-up outcome clearly
• Log calls, notes and next steps in shared systems
• Link customer service, Operations, Finance and the commercial team
• Hand matters over with complete facts
• Support the Australian office with basic reports, filing and administration

• 3+ years' experience in customer service, sales support, order entry or call-based B2B administration
• Excellent spoken and written English
• Clear, confident phone manner
• Experience with inbound and outbound customer calls
• Strong order-entry accuracy: product codes, quantities, addresses, special instructions
• Experience with an order-management, ERP or accounting system
• Comfort contacting customers to ask for a payment update
• Confidence with Outlook, Excel, shared folders and Teams
• Home-office setup with reliable high-speed internet, a quality headset and a quiet space
• Availability to work Monday–Friday on Australian business hours
• Experience supporting Australian, NZ, UK or US wholesale or distribution customers is nice to have
• Background in consumer products, wholesale, distribution or a multi-SKU business is nice to have
• Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics is nice to have

• Full-time, work-from-home, Monday to Friday
• Learn as you grow: the products and processes are taught, and responsibility grows with you
• Close support from an experienced customer service lead with direct access to management
• Learning opportunities, mentoring, and support
• Team-building events and company-wide celebrations
• Wellness programs
• World-class office spaces
• Work with top international clients and global brands
• Engaging employee programs
• Continuous learning and development