Order Fulfillment, Admin Executive

• Monitor fulfillment and delivery status across active orders to ensure shipments go out on time
• Track unfulfilled orders, especially those pending 30–180 days, and drive each to resolution
• Identify delayed, stuck, missed, or partially fulfilled orders and coordinate reshipments, refunds, or escalations
• Track multi-SKU orders with partial fulfillment and ensure outstanding items are resolved
• Escalate fulfillment issues to the correct team with full context and documentation
• Work with 3PL and fulfillment partners on order status, timelines, and open issues
• Coordinate with warehouse and logistics teams on daily activity, inbound issues, and handoff gaps
• Keep the Customer Support team informed about pending resolutions
• Maintain trackers for unfulfilled orders, delayed orders, partial fulfillments, and refund or resolution status
• Surface recurring partner failures, SKU-level issues, and carrier problems to the Operations lead
• Contribute to SOP improvements and workflow updates

• Experience in e-commerce operations, order fulfillment, customer support operations, or logistics coordination
• Strong attention to detail — you catch order discrepancies, track numbers accurately, and don't let things fall through the gaps
• Reliable follow-up — you don't close a case until it's actually resolved, and you don't wait to be reminded to chase a partner for an update
• Comfortable working with trackers, spreadsheets, and backend systems as your primary daily tools
• Able to work independently and manage a queue of open issues without needing step-by-step direction
• Shopify experience or familiarity with e-commerce order management dashboards
• Experience working with 3PLs, warehouses, or fulfillment partners
• Familiarity with order refunds, reshipments, partial fulfillments, and inventory-related order issues
• DTC e-commerce background

• Competitive salary based on experience
• Fully remote
• Clear growth path within the Operations function
• Exposure to multi-brand DTC operations across US and Southeast Asian markets