Technical Account Manager

• Plan and execute strategies to drive customer adoption and use of the Wiz platform.
• Provide strategic and hands-on technical guidance throughout the customer journey, from onboarding to operationalisation.
• Streamline collaboration between Product Management, Sales, Engineering, Support, and customers.
• Provide expert guidance on deployment and operational best practices, and assist in establishing a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions and escalations.
• Develop trusted-advisor relationships and establish regular engagement with customer stakeholders from practitioners to C-level.
• Increase adoption, ensure retention, and foster customer satisfaction.
• Help customers develop Success Plans with critical goals and KPIs.
• Measure customer achievement of KPIs and report results internally and externally.
• Advocate for customer needs across departments and provide insights on new Wiz features.
• Identify opportunities to expand Wiz usage across customer organizations.

• Minimum of 6 years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• Bachelor's degree in Computer Science, Engineering, or similar field, or equivalent practical experience.
• Strong understanding of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Experience with container technologies (Docker, Kubernetes) and their associated security considerations.
• Experience building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Experience troubleshooting complex technical issues and driving resolution.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organisation.
• Legal right to work in the country where the position is based without visa sponsorship.

• Equal opportunity employer
• Wiz processes applicant personal data in accordance with Wiz's Privacy Policy