Junior Technical Operations Manager

• Handle technical operations requests from first-line support about transaction issues and payment methods
• Roll out customization for new clients
• Customize payment methods on clients’ websites
• Troubleshoot transactions and payment methods
• Maintain payment-system efficiency
• Interact with payment systems
• Analyze payment-problem patterns and report findings
• Collaborate with 2nd-line support, Finance, Account Managers, and B2C departments

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
• Clear understanding of how the Payment System works
• Strong knowledge of transactions flow
• Knowledge of the basics of WEB architecture
• Higher or incomplete higher education; preference for graduates of technical universities
• English and Russian not lower than Upper Intermediate level
• Knowledge of the basics in programming (data types/basic operators/functions)
• Experience with JIRA, Jenkins, and GitLab is nice to have
• Experience with monitoring systems (ELK) is nice to have
• Understanding of information and application security, SSH, and access credentials is nice to have

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events