Customer Support Specialist – Modification Team LATAM

• Rapidly and effectively resolve client issues by helping clients and partners handle requests to cancel or change bookings through the CRM system.
• Advise clients on bookings and products.
• Communicate with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and internal databases efficiently.
• Participate in the application assessment, HR interview, internet speed test, and offer process.

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from 8 a.m. to 8 p.m. Colombia time.
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.