Service Delivery Manager, Accounts Payable

• Lead the Accounts Payable service delivery organization within Körber GBS Finance across Central Europe, Transatlantic, and APAC
• Own reliable, compliant, and customer-oriented AP operations
• Manage an international organization of approximately 50 employees across multiple teams and Körber sites
• Establish clear governance, consistent service standards, and strong operational performance
• Professionalize, standardize, and harmonize global AP processes with Process Owners, GBS Finance, and IT
• Drive global AP automation, including SAP S/4 and other ERP requirements, workflow standards, reporting, and controls
• Build stakeholder relationships with Procurement, Logistics, Operations, local Finance, Master Data, and suppliers
• Drive root-cause resolution for blocked invoices, PO/GR mismatches, and master-data issues
• Monitor AP KPIs, service levels, automation and touchless-processing rates, invoice aging, and escalation volumes
• Ensure sustainable remediation of control gaps and inefficiencies
• Lead virtual, international teams in a matrix organization
• Support managers and experts through operating-model and automation change
• Foster ownership, continuous improvement, and cross-functional collaboration

• Completed degree in business administration, finance, accounting, supply chain, procurement, or a comparable field of study
• Several years of leadership experience in Accounts Payable, procure-to-pay, finance operations, shared services, or GBS, ideally in an international or matrix organization
• Strong AP and P2P process expertise, including PO and non-PO invoice processing, approval workflows, GR/IR topics, blocked-invoice management, supplier inquiries, month-end close support, internal controls, and reporting
• Practical experience with AP automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure
• Ability to translate business needs into standard processes, automation requirements, and scalable controls
• Proven experience leading multi-regional teams and setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities
• Experience as a people manager developing experts and managers, building trust across regions, and leading teams through standardization, automation, and change
• Fluent in English
• German or other additional languages are an advantage
• Track record in shaping future-oriented AP operating models, including automation roadmaps, governance, and change management

• Country-specific benefits, varying depending on the country of employment, discussed individually during the interview process