Bilingual Personal Injury Case Manager

• Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment
• Retrieve and organize medical records and documentation
• Open and manage insurance claims
• Coordinate medical treatment and appointments for personal injury clients
• Open and manage medical liens with healthcare providers
• Follow up with medical providers regarding treatment, records, bills, and documentation
• Handle and coordinate property damage claims
• Communicate with clients regarding treatment, appointments, claims, and case-related updates
• Communicate with insurance companies, medical providers, and other parties as needed
• Maintain accurate and up-to-date case documentation and records
• Track case progress, outstanding items, and required follow-ups
• Ensure timely follow-up on medical treatment, records, liens, and property damage matters
• Work independently and take ownership of assigned cases and tasks
• Coordinate medical treatment and follow up with providers and clients
• Open and manage medical liens and related documentation
• Handle property damage and insurance claim matters while tracking case progress

• Minimum 2 years of experience working specifically as a Personal Injury Case Manager
• Minimum 2 years supporting a California-based personal injury law firm in a similar Case Manager capacity
• Strong understanding of personal injury case management processes
• Hands-on experience with medical records retrieval, opening insurance claims, medical treatment coordination, medical liens, and property damage claims
• Strong written and verbal English communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple cases, deadlines, and follow-ups simultaneously
• Comfortable communicating directly with clients, medical providers, and insurance companies
• Bilingual English/Spanish preferred; strong English-only candidates will also be considered
• Experience using Filevine preferred
• Previous experience managing California personal injury cases preferred
• Experience coordinating treatment and medical providers for PI clients preferred
• Familiarity with medical lien processes and property damage claims preferred
• Experience working remotely with a U.S.-based law firm preferred

• Full-time employment, 40 hours per week
• Remote work
• Monday–Friday schedule, 8:00 AM–5:00 PM PST