IT Support Engineer – IT Operations, Software & Automation

• Administer and maintain cloud environments, business applications, user devices, and related IT services
• Provide technical support for hardware, software, connectivity, email, and application issues
• Manage user accounts, permissions, software installations, and system configurations
• Support employee onboarding and offboarding, including access provisioning and secure deactivation
• Monitor system performance, availability, backups, and recovery readiness
• Investigate recurring technical problems and implement preventive measures
• Coordinate with service providers and recommend reliability and cost-efficiency improvements
• Maintain access controls, enforce IT security policies, and support compliance reporting and access reviews
• Support backup, recovery, and business continuity procedures
• Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools
• Automate repetitive tasks, reporting processes, and data workflows
• Integrate business applications through APIs and approved methods
• Maintain spreadsheet formulas, scripts, and connections between operational systems
• Maintain documented source code, version control, testing, and deployment practices
• Clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data
• Support business teams in using systems effectively and improving workflows
• Maintain and update company websites, portals, domains, hosting, email, and related digital services
• Test website features, forms, integrations, and user journeys; resolve technical errors
• Configure and maintain company devices and communication applications
• Maintain device security settings, backups, and account access
• Maintain support logs, task plans, technical records, progress reports, system documentation, and troubleshooting procedures
• Develop user guides, provide training, coordinate technical assignments, and facilitate knowledge transfer
• Escalate delivery risks, dependencies, resource requirements, and operational or security risks
• Resolve support requests within agreed service levels and deliver tested technical solutions within agreed timelines
• Maintain reliable system availability, secure systems, accurate data, and current documentation
• Demonstrate continuous improvements in user experience and operational efficiency

• Bachelor's degree in Computer Science, Information Technology, or a related discipline
• Proven experience in IT support and systems administration
• Practical experience with operating systems, cloud environments, remote desktops, and networking fundamentals
• Experience supporting business productivity applications and managing user access
• Hands-on software development or scripting experience
• Ability to develop and troubleshoot API integrations and automated workflows
• Experience with spreadsheets, formulas, and operational data processing
• Understanding of software testing, version control, and deployment practices
• Strong problem-solving, documentation, communication, and organizational skills
• Ability to work independently, prioritize tasks, and support technical and non-technical users
• Experience with cloud infrastructure and remote working environments
• Familiarity with web technologies, website administration, and database systems
• Experience with scripting languages and spreadsheet automation
• Knowledge of cybersecurity, incident management, and backup and recovery practices
• Familiarity with project tracking tools and software release processes
• Must be available during core business hours
• Must perform company work within the approved remote working environment and follow applicable security, activity monitoring, and time-tracking policies

• Remote working arrangement
• Monday to Friday, 8:00 AM–5:00 PM Jamaica time
• Occasional support outside normal hours, subject to prior approval and coordination