Account Manager

• Own a book of about 200 brands on paid subscription plans, managing outreach, cadences and account notes in HubSpot
• Onboard new brands and get them to their first successful creator hire quickly
• Teach brands to use hiring tools for searching and filtering creators, judging profiles and past work, posting campaigns, reviewing applicants and buying packages
• Consult on influencer marketing strategy, including campaign goals, platform and creator tier selection, launch versus always-on content, and success measurement
• Advise on creator selection, briefs, content formats, fair pricing, usage rights and timing
• Turn one-off orders into repeat programs with campaign plans, content calendars and creator rosters
• Run check-ins and results reviews, showing what worked and setting up the next campaign
• Monitor usage and spend signals from automated alerts to identify at-risk accounts and intervene early
• Build scalable enablement such as playbooks, brief templates, webinars, help-center content and in-product or email nudges
• Identify brands with Enterprise potential and pass opportunities to the sales team, including upgrade and expansion opportunities
• Bring customer feedback to product and marketing
• Act as a strategic partner helping brands find, hire and pay social media content creators and run campaigns end to end

• C1 equivalent English
• 3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
• Hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns
• Customer success fundamentals: managing a book of business and outreach cadences in a CRM such as HubSpot
• Ability to consult on campaign structure, budgets and marketing strategy so clients invest more with confidence
• Comfort owning retention and revenue growth targets with commission tied to results
• A teacher’s instinct: you can show a customer what good looks like and make it repeatable
• Organization to manage many accounts at once while building resources that scale
• Excellent written and verbal English
• Experience working with brands in the US or Canadian market
• Customer success experience at a SaaS company or marketplace
• Knowledge of TikTok, Instagram and YouTube creator pricing and performance benchmarks
• E-commerce or DTC brand experience
• Experience creating training content or running webinars
• Paid media or ad platform account management experience focused on growing client spend
• Startup, builder mindset; comfortable spotting where automation or process improvements would help and pushing for them
• Only CVs submitted in English will be considered

• Competitive Pay: US$3,000 per month base plus commission on the total creator spend across your book of business
• OTE about US$4,000 per month
• Eligible for spiffs (ad hoc bonuses) for finding Enterprise opportunities
• Yearly performance and compensation reviews with opportunities for raises
• 3 weeks of vacation
• Statutory holidays with pay
• Autonomy and ownership over projects
• Freedom to shape how things get done
• Opportunity for career progression and financial growth