Salesforce Business Analyst

• Analyze business needs and craft product solutions for Innovation Lab products
• Conduct comprehensive business and technical analysis across products
• Translate approved product direction into functional and technical requirements
• Analyze customer workflows, business rules, and system behavior
• Support product builds by clarifying requirements, answering development and testing questions, and validating completed work
• Own Product Support inquiries and perform root-cause analysis across configurations, data, and system behavior
• Identify recurring support patterns and usage gaps and recommend product enhancements
• Create and maintain functional specifications, configuration notes, FAQs, and knowledge base content
• Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches
• Provide training and guidance to internal teams and customers
• Facilitate communication across cross-functional teams and participate in Agile ceremonies
• Engage in integration and solution-design discussions for complex features
• Uphold Innovation Lab standards for analysis, documentation, and support
• Coordinate with data and reporting resources to define and validate data requirements
• Provide product leadership with insights based on customer feedback, support trends, and product usage
• Partner with the Director of Customer Innovation, Product Delivery Lead, Architects, and Engineering teams

• 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment
• 3+ years of experience supporting technology or platform implementation projects
• Ability to independently lead requirements gathering and solution definition
• Experience crafting clear, scalable product solutions
• Hands-on experience with Salesforce implementations or administration, focused on product development or large-scale enterprise implementations
• Advanced knowledge of Flows, Permission Sets, and Data Modeling
• Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence
• Experience assessing UI for readability and usability
• Experience with custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages
• Strong analytical, documentation, and communication skills
• Ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements
• Experience partnering with designers to align functional requirements with the Salesforce Lightning Design System (SLDS)
• Preferred: experience with finance and accounting
• Preferred: experience with association-management-related technology
• Preferred: experience supporting or implementing financial or operational platforms
• Salesforce certifications (Admin, BA, Platform App Builder) or equivalent experience preferred
• Preferred: experience building wireframes
• Preferred: familiarity with the Salesforce Security Review process
• Ability to work from Poland
• Availability for working hours from 12:30 PM to 21:00 PM local time to overlap with US hours

• Remote work
• Full-time employment or B2B contract options
• Opportunity to work with Salesforce implementations and enterprise technology platforms
• Training and guidance on product functionality and best practices
• Collaboration with cross-functional, technical, product, architecture, and engineering teams