Junior CRM Retention

• Build and schedule retention journeys
• Work with marketing automation workflows using platforms such as Bloomreach and Builder
• Collaborate with Content, Design, Loyalty, and Customer Support teams
• Ensure retention activities align with broader brand campaigns
• Assist with troubleshooting CRM workflows
• Identify process enhancements to improve operational efficiency
• Work with the Customer Service team to improve experiences for customers requesting additional rewards
• Develop CRM operations and retention function from the ground up
• Create workflows and improve metrics

• Comfort with new software and ability to quickly learn new platforms
• Detail-oriented with a focus on accuracy and consistency
• Effective communicator able to work independently and collaborate across departments
• Self-starter attitude and proactive approach to identifying improvements
• Ability to work in a high-growth environment
• CRM expertise is not required; role includes training

• Brand-new role with ownership over CRM operations
• Structured training and hands-on experience
• High visibility with senior leadership
• Opportunity to design best practices shaping company growth
• Opportunity to make a direct impact on gaming experiences for millions of players worldwide