Sales & Marketing Operations Manager

• Own Salesforce architecture, administration, development, and continuous improvement for a growing global sales organization
• Translate business needs into reliable technical solutions
• Design and build scalable data models, workflows, custom objects, validation rules, and approval processes
• Build dashboards for pipeline health, conversion rates, sales activity, and revenue performance
• Develop custom functionality using Apex, SOQL, and Lightning Web Components
• Manage system access, permissions, data quality, documentation, testing, and releases
• Improve sales workflows, lead routing, account and opportunity management, pipeline tracking, forecasting, and reporting
• Manage HubSpot operations, including campaign workflows, segmentation, lead scoring, nurture programs, and lifecycle management
• Maintain Salesforce–HubSpot synchronization and resolve integration errors
• Improve lead capture, qualification, sales handoffs, campaign tracking, and attribution
• Monitor funnel performance and improve lead quality, conversion, and campaign execution
• Build and maintain custom integrations using APIs, webhooks, and integration tools
• Build custom AI agents for customer engagement and sales and marketing workflows
• Connect AI agents to systems and data with access controls, human review, and performance monitoring
• Troubleshoot integration failures and automation issues

• 5–10 years of relevant experience across sales operations, marketing operations, revenue operations, or go-to-market systems, including fast-growing startup experience
• Demonstrated Salesforce architecture and development experience, with ownership of complex implementations or substantial system improvements
• Hands-on proficiency with Salesforce configuration, Salesforce Flow, Apex, SOQL, and custom development
• Strong experience with HubSpot and marketing automation, including lead scoring, segmentation, nurture workflows, lifecycle stages, and campaign reporting
• Proven experience building custom integrations using REST APIs, webhooks, and integration platforms or custom code
• Hands-on experience building and deploying custom AI agents connected to business systems and workflows
• Strong understanding of sales and marketing processes, from lead acquisition and qualification through opportunity management and closed revenue
• Experience supporting global sales teams and collaborating across functions and time zones
• Strong analytical, creative troubleshooting, and project management skills
• Clear communication skills and ability to translate technical concepts into practical business solutions
• Proactive ownership mindset, comfort with ambiguity, and ability to execute independently in a fast-moving environment
• Must be able to work during US business hours