Account Manager – Player Engagement

• Manage relationships with some of the world’s largest enterprise game companies
• Develop and execute enterprise account plans
• Expand product adoption and uncover whitespace opportunities within existing accounts
• Support customer success, legal and billing discussions, overall account strategy, and customer usage of Helpshift platform and services
• Work with production teams to protect revenues
• Receive and respond to customer RFIs/RFPs
• Use games-industry networks to create new opportunities and expand Player Engagement services
• Report weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
• Work cross-functionally with internal teams to align account strategy and customer objectives
• Communicate with senior-level stakeholders and act as a trusted advisor to enterprise clients

• At least 3 years of Account Management experience supporting Game Industry customers
• Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP)
• Proven experience managing and growing an existing book of business in excess of $20M+ ACV
• Experience selling to or working within the Player Engagement ecosystem
• Strong critical thinking, commercial creativity, and process-driven execution
• Data-driven mentality and ability to work through ambiguity
• High attention to detail and ability to perform as a trusted advisor for customers
• Excellent written and verbal communication skills
• Self-motivated and able to thrive in a remote working environment
• Willingness to travel as required

• Equal Opportunities Policy
• Fully online and remote recruitment process