Order Operations Specialist

• Support sales teams throughout the complete cycle, utilizing data audits to ensure 100% compliance with Smartsheet’s policy and customer needs.
• Work within Salesforce.com and CPQ to assist sales, while identifying and reporting system bottlenecks or data integrity issues.
• Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics.
• Customize order forms and provide guidance on complex deals, balancing commercial flexibility with financial risk.
• Partner with Finance, Legal, and Professional Services to resolve transaction hurdles and reconcile deal-related data.
• Identify trends in the Quote-to-Cash cycle and implement process improvements to accelerate revenue recognition and sales efficiency.
• Assist with documenting and training new operational workflows.
• Collaborate with Order Operations team members to address requests.
• Perform other duties as assigned.

• 2+ years of experience in Order Management, Sales Ops, or Deal Desk, with a proven track record of meeting quantitative KPIs.
• 1+ years of experience in a multinational environment, comfortably navigating global time zones and diverse stakeholders.
• Ability to interpret complex contract data, identify patterns in transactional errors, and suggest data-driven solutions.
• Familiarity with tracking and reporting on performance metrics (e.g., error rates, volume trends, and cycle times).
• Proven ability to thrive in a high-growth environment where processes change frequently.
• Comfort with financial/revenue recognition principles and contracting guidelines.
• Experience with EOM/EOQ/EOY high-volume surges.
• B2+ English proficiency.
• Ability to translate complex data issues into clear action items for stakeholders.

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)