Pilotage and Accounting Support Specialist

• Learn about the product, the company, its vision, and its departments
• Identify stakeholders and collaborate with the team and various departments
• Receive, qualify, and respond to accounting-related requests
• Understand the issues users encounter and provide answers or solutions
• Escalate issues to technical teams when necessary
• Help accountants in companies and accounting firms import their data into Pennylane to facilitate their migration
• Track requests through to the complete resolution of tickets
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Communicate well-developed customer feedback to the product teams
• Identify areas for improvement and lead improvement projects

• Accounting education or training (BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Experience working directly with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional working proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the tool
• Willingness to learn and stay up to date with product developments
• Must have the right to work in France; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days, in addition to 25 days of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or from a coworking space
• A BSPCE equity package
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days for remote employees and an annual company retreat