Service Director

• Lead Contract Performance Managers (CPMs) and Contract Service Leaders (CSLs) in delivering quarterly business plans, strategic blueprints, and customer satisfaction
• Partner with fulfilment and cross-functional teams to optimize delivery, streamline processes, and elevate customer experience
• Mentor and develop the CSL/CPM/CFM team across recruitment, onboarding, performance management, and succession planning
• Collaborate with engineering and technology teams to enhance plant flexibility and reliability through standardized best practices
• Collaborate with Account Managers to develop and execute growth strategies positioning the portfolio against market competition
• Build relationships with customer leadership and facilitate communications and technical knowledge-sharing forums
• Integrate onshore and offshore resources to simplify customer interfaces and accelerate service delivery
• Ensure adherence to GE Vernova processes and policies under the SQDCC framework
• Define and drive regional strategy for the Gas Power Services execution business across Southern and Eastern Africa, Nigeria, and Chad
• Oversee revenue, operating margin, cash collection, safety, quality, and compliance

• Bachelor’s degree in engineering; an MBA or equivalent advanced management qualification is a distinct advantage
• Minimum of 8 years relevant experience within the energy sector, specifically within the SAENC market
• Deep understanding of simple and combined cycle power plant operations
• Specific expertise in GE Vernova B-Class (6B) and E-Class (9E/GT13E2) gas turbine technologies
• Strong background in a service-oriented business model
• Proven ability to drive accountability and deliver results in a cross-functional, matrixed organizational structure
• Proficiency in GE Vernova service contract models, including Long-Term Service Agreements (LTSA), Maintenance Management Programs (MMP), and Transactional (TX) agreements
• Excellent problem solving and project management
• Exceptional multi-level interpersonal and presentation skills
• Extensive experience managing people
• Strong background in championing Health, Safety, and Environmental policies and leading continuous improvement initiatives
• Strong operational finance acumen and commitment to applying Lean methodologies
• Proven ability to position technical solutions to gain a competitive edge

• Relocation Assistance Provided: No