Senior Customer Value Consultant

• Lead focused, time-bound engagements with accounts needing support to adopt Coupa and realize value
• Manage engagements end to end, from initial diagnosis through clean transition
• Define engagement scope, activities, key deliverables, and success criteria with customers
• Diagnose adoption barriers and identify root causes placing accounts at risk
• Develop recovery plans and build momentum using disciplined project management
• Configure the Coupa platform to resolve adoption barriers when needed
• Run workshops providing technical, process, and workaround recommendations
• Equip customers to track progress after the engagement concludes
• Partner with Sales, Product Management, and Marketing to improve customer outcomes

• 6–8 years in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company
• Hands-on experience configuring enterprise software
• Full professional fluency in English, written and spoken (C1 or above)
• Strong consulting and engagement management skills
• Excellent written, verbal, and presentation skills
• Sharp analytical and problem-solving skills, with a track record of diagnosing issues and driving measurable outcomes
• Familiarity with Procurement, Procure-to-Pay, or spend management is a plus
• Coupa or similar spend-management experience is preferred

• Two designated company-wide paid wellness days off each year
• Paid day off on your birthday or another day within your birthday month
• 40 hours of paid Volunteer Time Off annually
• Free, confidential, 24/7/365 Employee Assistance Program counseling and resources
• Zurich Travel Assist business travel protection
• Monetary referral bonuses for successful employee referrals
• Location-specific comprehensive medical/dental insurance
• Location-specific retirement/pension plans
• Location-specific life or accident protection