Salesforce Administrator

• Serve as a primary Salesforce administrator for users, security, permissions, data quality, reports, and dashboards
• Build and maintain Salesforce objects, fields, page layouts, record types, validation rules, Flows, and automation
• Own tickets from intake to closure and identify business needs or root causes
• Help review and prioritize incoming IT requests
• Support integrations between Salesforce, NetSuite, marketing platforms, and eCommerce
• Lead enhancements through requirements, testing, deployment, documentation, and adoption
• Keep stakeholders informed about scope, timing, progress, and risks
• Identify recurring problems and resolve them at the source
• Create documentation, SOPs, and user guides
• Collaborate with Sales, Marketing, Customer Success, Operations, Manufacturing, Finance, and Boston-based colleagues

• 2–5 years of hands-on Salesforce administration experience, ideally supporting a B2B sales organization
• Proven experience designing and building Salesforce Flows independently, beyond simple record updates
• Strong skills in user management, security, reporting, objects, and validation rules
• Experience working in a ticketing or structured request environment
• Strong troubleshooting and root-cause analysis across applications, data, and integrations
• Business analysis instincts and ability to turn needs into practical solutions
• Excellent written and spoken English
• Strong organization and follow-through in a fast-moving environment
• Salesforce Certified Administrator credential is preferred
• Additional Salesforce certifications and experience with NetSuite, Shopify, or integration platforms are nice to have
• Ability to work US Eastern hours (night shift)
• Application must include a 2–3 sentence note describing a Salesforce Flow built, the problem it solved, and the approach taken

• US holidays off
• 12 days of paid time off each year
• Paid weekly
• Fully remote work from home
• Room to grow toward senior business systems, Salesforce architecture, or IT leadership