Mandarin Speaking Interpreter

• Provide accurate, complete, and respectful video interpreting between English and Mandarin, with occasional over-the-phone sessions
• Facilitate communication faithfully without adding, omitting, or altering speakers' meaning
• Connect English-speaking healthcare providers with Mandarin-speaking patients in the US healthcare system
• Follow professional interpreter ethics, standards of practice, and company procedures
• Maintain confidentiality and comply with applicable healthcare privacy requirements
• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences
• Maintain professional conduct and use sound judgement around interpreter role boundaries
• Adapt to evolving technology, workflows, and service requirements
• Participate in required training, coaching, and quality-related activities
• Complete structured evaluation and foundations training before starting live sessions

• Fluent, professional level verbal communication in both English and Mandarin
• A genuine understanding of what medical interpreting involves; this can come from informal experience, such as interpreting for family members
• Ability to interpret medical information accurately and completely in both languages
• Willingness to complete a medical interpreting proficiency assessment as part of the selection process
• Cultural responsiveness and comfort working within the US healthcare context
• Strong professional reliability and sound judgement, with a customer service mindset
• Comfort working with video conferencing platforms and adapting to new remote technology
• Able to pass background and drug screening
• Dedicated home workspace: private, distraction-free room with a locking door and wired high-speed internet; no Wi-Fi, hotspot, satellite, or DSL
• Comfortable being on camera for the majority of each shift
• Based in the Philippines and Malaysia, available to work remotely
• Willingness and ability to work night shift hours aligned with US Eastern Time (ET)
• Previous professional interpreting experience is not required
• Formal medical interpreter training or a related certificate or degree is advantageous but not essential
• National medical interpreter certification, such as CCHI or NBCMI, is advantageous but not essential
• Experience interpreting over video or telephone platforms is advantageous
• Working knowledge of medical terminology in English and Mandarin is advantageous
• Experience in healthcare, clinical support, customer service, call centre/BPO, language services, translation, or interpreting is preferred background

• Paid Time Off
• Work From Home
• Training & Development
• Equipment provided
• Full training is provided
• Structured training programme before you start live sessions
• Supportive onboarding
• Full-time, permanent employment