Customer Success Manager – FinTech, DATEV Experience

• Conduct demo calls
• Actively listen to and understand the needs of customers in the e-commerce and SaaS sectors, and derive suitable solutions
• Independently manage support tickets and find fast, customer-focused solutions
• Work closely with the Onboarding and Automation teams to ensure customer satisfaction
• Further develop our solutions
• Independently create blog articles, templates, and help pages
• Support the implementation of our AI and content strategy

• Experience in financial accounting or a strong understanding of tax-related processes
• Experience in direct customer interactions, ideally in a SaaS environment
• Strong intuition for customer needs
• Ability to define, track, and achieve realistic goals and KPIs
• Confident written and spoken communication in German and English
• Proficiency in Zendesk, Confluence, Slack, Google Workspace, or similar systems

• Comprehensive onboarding program
• Ongoing mentoring
• Continuous professional development opportunities
• Regular career development discussions
• Annual professional development budget
• No dress code
• Team dinners
• Sports activities
• After-work drinks
• Regular company offsites
• Remote-first work environment or office work at Ostbahnhof
• Flexible organization of working hours and location
• Attractive compensation package
• 30 days of annual leave
• Permanent employment contract