Bilingual Customer Service Associate

• Handle customer inquiries via phone, email, or chat
• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to appropriate team members or departments
• Ensure a positive customer experience and customer satisfaction
• Communicate with bilingual customers in English and Spanish

• High school diploma or equivalent
• Fluency in both English and Spanish
• Previous customer service experience preferred
• Excellent communication skills in both English and Spanish
• Strong problem-solving and decision-making abilities
• Good computer literacy
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Intel Core i5 (8th gen or higher) or Ryzen 5 (3000+ series), minimum 4 cores/8 threads
• 8–16 GB RAM
• SSD of 256 GB or more
• Mandatory Ethernet cable connection
• No VPN; work only from the approved location
• Wired headset with boom microphone, unidirectional and noise cancellation
• No wireless devices, earbuds, or speakerphone
• 1080p camera, 30–60 fps, with autofocus
• Prohibited from storing company information, making recordings, taking screenshots, or using integrated translation functions

• Health Insurance
• Work From Home
• Performance Bonus
• Paid training
• Flexible schedules
• Internet Stipend