Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for department operations and resourcing in a complex cross-functional environment
• Develop and execute strategies for continuous process improvement and organizational performance optimization
• Provide management and strategic direction to business operations/corporate functions
• Participate with senior leadership in developing and authorizing strategic business plans
• Oversee cross-functional activities, projects and initiatives delivering strategic insights, analyses and recommendations
• Assess compliance with cross-functional processes, systems/applications, training and communications
• Serve as business lead for large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders, peers and leaders on strategy, execution and communications planning
• Provide administrative oversight including staffing, budgeting, scheduling and long-term planning
• Provide strategic direction through line management of a team
• Lead recruitment, induction, talent development and staff retention
• Provide coaching, formal performance appraisals, development plans and career coaching
• Develop and implement business plans and forecasting
• Support and drive process and systems optimization activities
• Oversee or respond to client and internal process audits and CAPAs
• Cultivate a continuous improvement environment
• Act as an internal transformation consultant for M&A integration activities

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience with process improvement, safety applications and systems
• Demonstrated line management experience
• Extensive leadership experience in pharmacovigilance from a service provider environment
• Experience optimizing processes and managing through to implementation
• Outstanding leadership and management skills
• Advanced skill in process development and improvement, especially in clinical and post-marketing pharmacovigilance
• Excellent project management skills
• Superior attention to detail, investigative and analytical skills
• Outstanding interpersonal, negotiation and problem-solving skills
• Superior computer skills, including understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes and requirements, including regulatory guidelines and directives
• Superior oral and written communication skills, including ability to communicate in English orally and in writing
• Ability to direct and promote teamwork in multidisciplinary and multicultural team settings
• Ability to drive innovation in process improvements
• Organizational, judgment, analytical, decision-making and interpersonal skills to manage complex parallel projects and changing priorities

• Flexible/remote work arrangements
• Kindness, flexibility, growth and belonging culture
• Collaborative team environment
• Talent development and career coaching
• Ongoing coaching and feedback
• Opportunity to work with global teams across Europe, North America, South America, Asia and Australia
• Work supporting safe and effective pharmaceutical treatment and patient safety