Consumer Services Group Trainer

• Assist Trainer II with planning and facilitating onboarding of new team members
• Support existing team members with ongoing training and development programs
• Manage the nesting phase of new hire training and assist agents taking calls during the first 1–2 weeks
• Work with internal contributors on e-learning content and manage remote training programs for CSG teams
• Collaborate with Managers and Quality Assurance to establish development and coaching rhythms
• Provide ongoing skill development sessions for tenured agents
• Provide required phone time to assist with service levels when new hire classes are not in progress
• Attend performance review meetings with Managers and Quality Assurance and set improvement commitments
• Conduct remote training through Microsoft Teams
• Communicate class progress on attendance, behavior, skillsets, and sales during training and nesting
• Conduct recurrent training and new product/partner training
• Support training initiatives for 1–2 CSG teams as needed

• 2+ years of leading trainings in a remote learning setting
• 2+ years of training, coaching, and developing sales or customer service teams
• 2+ years of experience creating educational presentations through PowerPoint, Canva, Google Slides, or another presentation software
• Proficient in Microsoft programs such as PowerPoint, Excel, Word, and Forms
• Skilled in public speaking and facilitating large groups remotely
• Expert problem-solving skills with the ability to adapt as needed
• Strong working knowledge of sales development and best practices
• Willing to work a flexible schedule to fit the needs of the business and new hire schedules
• Competence working with e-learning software and learning management system
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to multitask as and when required
• Excellent written and communication skills in English language
• A quiet workspace
• Internet connection of at least 30 Mbps download and 10 Mbps upload

• Monthly incentive bonus: COP 40,000.00 to COP 140,000.00 target, variable based on individual performance
• Eligible to receive sales incentives, subject to program guidelines and approvals
• Remote work arrangement
• Employment legally administered through RemoFirst, Porch Group's Employer of Record partner in Colombia