Membership Engagement Manager

• Meet or exceed revenue targets for member renewal sales
• Support sales of TM Forum services and programmes, including training, coaching, tools, conformance, certifications, and new memberships
• Manage member retention and services sales within named accounts
• Support some new member acquisition
• Focus on the India market across CSPs, global systems integration firms, and technology vendors, with selected global account responsibilities
• Build and maintain a qualified sales opportunity pipeline aligned with regional targets
• Manage member renewals and engagement across named accounts
• Maintain accurate Salesforce records and reporting for pipeline management and forecasting
• Broaden and deepen relationships with existing members through communication, meetings, calls, and marketing collateral
• Represent TM Forum at relevant industry conferences and events
• Collaborate with regional teams, Engagement Managers, and colleagues on best practices, account development, and consistent member experiences
• Support Global Research & Media and Events Sales Teams in identifying opportunities
• Collaborate with Program Management, Marketing, and Sales Enablement teams to incorporate member needs into value propositions and marketing materials
• Create and maintain comprehensive opportunity records to support revenue forecasting
• Monitor telecommunications and technology trends to advise members and identify new TM Forum opportunities

• Working experience in the telecoms industry is essential
• Previous account management and sales experience is essential; this is not an entry level role
• Ability to build trusted relationships, identify growth opportunities, and manage a sales pipeline effectively
• Familiarity with the digital economy is advantageous
• Experience of the Indian market and the wider telecommunications ecosystem is essential
• Results-oriented, highly organised, and able to manage multiple priorities while maintaining focus on outcomes
• Customer-focused, with the ability to understand member needs and develop appropriate value-delivering solutions
• Strong interpersonal, communication, and organisational skills
• Ability to engage confidently with stakeholders at all levels and collaborate across countries, cultures, and time zones
• Excellent digital and analytical skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work confidently with CRM, reporting, and business support systems
• Experience of structured sales processes
• Working knowledge of Salesforce or similar CRM platforms and other business intelligence platforms is advantageous
• Self-disciplined, proactive, and able to work independently and collaboratively
• Curious, adaptable, and committed to continuous learning
• Willingness to invest time in building telecommunications, TM Forum frameworks, programmes, and member-challenge expertise
• Comfortable working within a small, geographically distributed regional team

• Fully remote work arrangement
• Inclusive workplace culture
• Opportunities to develop deep expertise in the telecommunications industry, TM Forum's frameworks and programmes, and member challenges
• Collaboration with geographically distributed teams and colleagues across different markets