LogicMonitor Administrator

• Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting
• Process MACDs across devices, groups, and configurations
• Validate, troubleshoot, and resolve LogicMonitor platform issues, escalating to vendor support when necessary
• Maintain data consistency, accuracy, and hygiene within the platform
• Build reports for clients and internal Service Delivery staff
• Research, update, and maintain thousands of device DataSources
• Design, build, and maintain LogicMonitor-to-ITSM (ServiceNow) workflows, integrations, and automations
• Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts
• Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools
• Automate onboarding, configuration updates, and repetitive administrative tasks
• Build internal tools and scripts to streamline monitoring processes and ensure scalability
• Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs
• Configure and validate monitoring using SNMP, WMI, OIDs, and other monitoring mechanisms
• Ensure monitoring accuracy, threshold tuning, and alert fidelity
• Collaborate with infrastructure, DevOps, network engineering, application, ServiceNow, and Salesforce teams
• Implement, configure, and maintain API integrations with Cisco Meraki, Microsoft Azure, and AWS
• Develop custom collectors or scripts for platforms without native integrations
• Collaborate with clients and onboarding project teams
• Document processes, standards, DataSource customizations, workflows, and integration patterns
• Recommend monitoring improvements, standardization, and automation opportunities

• 5+ years of administering LogicMonitor or enterprise monitoring platforms
• 2+ years of LogicMonitor-specific experience
• Proficiency in Groovy, Java, Python, and general automation scripting
• Experience with modern Linux and Windows systems environments
• Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols
• Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals
• Experience building or customizing monitoring DataSources or equivalent monitoring templates
• Familiarity with REST APIs, JSON, and integration workflows
• Experience with cloud platforms: Azure, AWS
• Ability to analyze complex monitoring data and troubleshoot collection issues
• Strong documentation, communication, and team collaboration abilities
• LogicMonitor Certified Professional (LMCP) or equivalent certifications preferred
• Experience with infrastructure automation (Ansible, Terraform, PowerShell) preferred
• Familiarity with modern CI/CD workflows preferred
• Background or familiarity in SRE, DevOps, or monitoring engineering roles preferred
• Knowledge of container monitoring (Kubernetes, Docker) preferred
• Minor experience or awareness of Salesforce CRM preferred
• Experience with ITIL practices and service management frameworks preferred

• Equal opportunity employer
• Remote work arrangement