Customer Service Representative

• Serve as the first point of contact for Swiss premium customers in the food industry
• Provide customer support for a range of questions and concerns
• Support customers as a coffee specialist
• Work with a customer from the Nestlé Group
• Work full-time shifts between Monday–Friday, 08:00–18:00, and Saturday, 09:00–17:00
• Work from home in Bosnia and Herzegovina after completing the training

• Swiss German proficiency at C1 level or higher
• English proficiency at B1 level is an advantage
• Strong communication skills, reliability, and commitment
• Willingness to learn and ability to work in a team
• Computer skills
• Reliable internet connection for working from home: 10 Mbps download; 5 Mbps upload
• Antenna routers and 5G routers are not permitted
• Willingness to attend a paid four-week training program at our office in Sarajevo

• Permanent employment with a full-time contract (40 hours per week)
• Hot meal allowance (14.5 KM net per working day)
• Transport allowance (60 KM net)
• Full-time contract from the first day of training
• Paid four-week training at our Sarajevo office—accommodation, transportation, and all related costs covered by TP B&H
• Opportunity to earn additional monthly bonuses of up to 500 KM gross
• Additional paid work on public holidays or for voluntary overtime
• Part-time work available