Enterprise Account Manager – Strategic Renewals

• Own a book of enterprise accounts and retained revenue
• Own renewals across strategic and smaller accounts and protect recurring revenue
• Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms
• Identify renewal risks, create save plans, and execute them urgently
• Move customers from Salesforce-native products to the cloud-native platform and communicate the business case
• Defend accounts against competitors, in-house builds, and new enterprise architectures
• Coordinate product, support, engineering, and customer success teams and hold them accountable
• Identify expansion opportunities and hand them to the sales team with a clear plan
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce

• 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company
• Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K
• Experience selling or renewing complex IT solutions, including DevOps, data protection, security, infrastructure, or developer platforms
• Track record of saving at-risk renewals by engaging at the executive level, with measurable results
• Strong negotiation skills and comfort pursuing multi-year terms and discussing price and value
• Knowledge of NRR and GRR calculations and how account management affects them
• Clear, concise writing and speaking skills; ability to brief a CIO in five minutes
• Experience in the Salesforce ecosystem is a strong plus

• Competitive base plus variable compensation tied to retention
• Real ownership
• Direct access to leadership
• Room to build how account management works here