Collections Specialist

• Conduct outreach to business customers regarding past-due invoices via phone, email, and written communication
• Review account histories, contracts, purchase orders, and billing documentation to determine appropriate collection strategies
• Negotiate payment commitments, structured payment plans, and resolution of outstanding balances within company guidelines
• Investigate and address short pays, disputed invoices, unapplied payments, and payment delays
• Maintain detailed and accurate documentation of customer interactions and collection activities
• Monitor aging reports and prioritize follow-up on outstanding balances
• Collaborate with Billing, Customer Support, Sales, and Finance to resolve discrepancies and customer concerns
• Maintain customer account data across NetSuite, Salesforce, and customer-managed billing portals
• Check Ariba, Coupa, and other supplier management platforms for invoice status, payment confirmations, disputes, and document submissions
• Communicate with accounts payable teams and key customer contacts
• Provide account information, payment histories, and invoice documentation to facilitate payment
• Escalate high-risk or unresponsive accounts to management
• Use NetSuite for day-to-day AR operations
• Use Salesforce to review customer information, activity history, and account notes
• Use Stripe to monitor subscription payments, resolve failed payments, and coordinate lock/unlock actions
• Use Microsoft Excel to analyze data, manage aging schedules, format reports, and reconcile account details
• Support process improvements, SOP development, and workflow efficiencies

• 4+ years of B2B collections, accounts receivable, or customer account management experience; 6+ years preferred. (2 years may be considered if you worked at a collection agency)
• High school diploma or equivalent; associate or bachelor's degree preferred
• Strong verbal and written communication skills, with the ability to engage professionally with business clients
• Working proficiency in Microsoft Office, with emphasis on Excel (sorting, filtering, formulas, data cleanup, and report manipulation)
• Strong attention to detail, accuracy, and documentation
• Ability to analyze invoices, statements, and payment histories to resolve discrepancies
• Effective time-management and organizational skills with the ability to manage multiple accounts
• Familiarity with NetSuite, Salesforce, and Stripe (or comparable ERP, CRM, and subscription billing platforms) preferred but not required; training will be provided

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
• Weekly engagement activities with prizes that are up to Php 3,000
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room