Field Service Engineer

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments
• Deliver excellent field service to customers across research, industrial, and healthcare settings
• Diagnose equipment issues, including problems down to the component level
• Provide exceptional customer service
• Train and support customers on equipment operation
• Document service activities and prepare detailed reports
• Respond to customer needs with short notice
• Travel 50-75% within the assigned territory

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals
• Adherence to Good Manufacturing Practices (GMP) safety standards
• Ability to work with hazardous/toxic materials and use required personal protective equipment (PPE)

• Fully remote work arrangement
• Standard Monday–Friday work schedule
• Opportunities to work with advanced technology
• Career development opportunities
• Exposure to scientific advancement and innovation