Technical Solutions Engineer

• Respond to customer product inquiries by telephone or written internet-based email
• Resolve customer concerns arising during installation, operation, maintenance, product application, or compatibility matters
• Troubleshoot hardware equipment and software applications and recommend corrective action
• Document customer communication and recurring technical issues to support product quality programs and product development
• Support all Arista products and network protocols and features covered by EOS
• Work directly with customers and, when needed, software and hardware development teams
• Recreate issues in a dedicated lab environment
• Collaborate with Customer Engineering and Software and Hardware development teams to diagnose and communicate problems in multiple technical contexts

• Minimum of 1–5 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, or administering network protocols and technologies
• Working knowledge of the networking industry, products, and protocols
• Experience with AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OpenFlow, OSPF, PIM, QoS, RIP, sFlow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, and VRF
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark or similar tools highly desired
• Strong comfort level with Linux highly desired
• Familiarity with C++, Java, Python, Perl, JavaScript, or shell scripting is a plus
• Strong analytical and triage abilities
• High aptitude for learning and teaching
• Excellent written and verbal communication skills
• Collaborative approach
• Minimum education is an MS in a technical field; CS/EE/ITP preferred
• Industry certifications preferred
• Prior TAC experience preferred

• Employees can work remotely
• Work-life balance
• Inclusive work environment
• Dedicated lab environment for recreates