Software Engineer II

• Implement approved process designs across ITSM, HAM, and SAM
• Configure and develop ServiceNow capabilities using Flow Designer, business rules, client scripts, UI policies, script includes, notifications, ACLs, and Service Portal / Employee Center
• Use JavaScript and Glide APIs when scripting is required
• Implement and maintain CMDB and asset data models, including CI classes, Asset–CI relationships, identification and reconciliation rules, and data quality jobs
• Build and maintain integrations with procurement, discovery, HR, and endpoint management systems using IntegrationHub, REST APIs, and import sets / transform maps
• Write and maintain Automated Test Framework coverage
• Follow update set / source control discipline, instance hygiene, and release practices across development, test, and production
• Prefer configuration over customization and document deviations from out-of-the-box behavior
• Surface conflicts between requested builds and platform guardrails to the Process Advisor and platform owner
• Tune forms, views, and queues for Fulfiller productivity
• Fix defects and turn recurring pain points into platform improvements
• Maintain technical documentation, configuration records, integration specifications, and runbooks
• Work with the ServiceNow Process Advisor, platform leadership, operations, service delivery, and asset management stakeholders
• Report into Astreya’s ServiceNow platform / program leadership

• 3–6 years of hands-on ServiceNow development and configuration experience
• At least one substantial implementation or major module rollout delivered end-to-end
• Strong working knowledge of ITSM applications: Incident, Request, Service Catalog, and SLAs
• Practical exposure to HAM and/or SAM modules, CMDB structures, and the Asset vs. CI distinction
• Proficiency in JavaScript and ServiceNow Glide APIs: GlideRecord, GlideAjax, and GlideSystem
• Proficiency with Flow Designer, business rules, client scripts, UI policies, and ACLs
• Experience building integrations via REST/SOAP, IntegrationHub, and import sets / transform maps
• ServiceNow Certified System Administrator (CSA) certification
• Update set / source control hygiene, testing before release, and documentation discipline
• Ability to work from written process designs and governance standards
• Ability to communicate clearly with non-technical process owners
• Preferred: ServiceNow Certified Implementation Specialist (CIS) in ITSM, HAM, or SAM
• Preferred: CAD (Certified Application Developer)
• Preferred: Experience with Automated Test Framework (ATF), Performance Analytics, or Service Portal / Employee Center customization
• Preferred: Exposure to Discovery, asset integrations, or software license management tooling
• Preferred: ITIL 4 Foundation certification or equivalent ITIL-aligned process knowledge
• Preferred: Experience in managed services or IT services environments

• Equal opportunity employer
• Full-time employment